We want you to be completely satisfied with your purchase If you are not you can request a return or refund in accordance with Egyptian consumer protection law
1 Customers may return products within 14 days of receipt provided they are unused and in original packaging
2 Some items cannot be returned for health and safety reasons including underwear cosmetics and customized products
3 If the product is defective or not as described the company will cover the return shipping costs and provide a replacement or a full refund
4 Refunds are issued to the original payment method Cash on delivery orders are refunded via bank transfer or wallet transfer
5 Refund requests are processed within 7 working days after receiving and inspecting the returned item
6 To initiate a return please contact customer service through our website hotline or WhatsApp